It’s certainly Apple’s fault that stepping one inch outside their ecosystem leads to unbounded brokenness. However, as a practical matter, if you want one of t

It’s certainly Apple’s fault that stepping one inch outside their ecosystem leads to unbounded brokenness. However, as a practical matter, if you want one of their devices fixed, then you take it to an Apple Store, and if you don’t live near one, you either take a vacation to someplace that does, or stay home and pound sand. I’ve had similarly bad experiences to the OP with toshiba and lenovo warranty service, and definitely blame those companies. (100% of my busted apple devices were corporate machines, and they ended up on top of big shiny milled aluminum e-waste piles, so I’ve never personally had a bad experience with their warranty service. They have received a few questionable returns from me and fixed a software issue or two though. I’ve heard plenty of anecdotes where they just take back busted hardware so they can triage it.)