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> Though the repair shop it's with Which is what? - Apple - "Authorized" Third Party - Third party Highly relevant since the complaint is time on spare par

> Though the repair shop it's with Which is what? - Apple - "Authorized" Third Party - Third party Highly relevant since the complaint is time on spare parts.

steve_adams_86 3y ago
It's an authorized third party here in British Columbia. It's the shop Apple recommended I bring it to. Are you suggesting that if I shipped it to an Apple Store or some other first party entity, they would have the part and repair it faster?
- fortran77 3y ago
  [flagged]
  - hedora 3y ago
    It’s certainly Apple’s fault that stepping one inch outside their ecosystem leads to unbounded brokenness. However, as a practical matter, if you want one of their devices fixed, then you take it to an Apple Store, and if you don’t live near one, you either take a vacation to someplace that does, or stay home and pound sand. I’ve had similarly bad experiences to the OP with toshiba and lenovo warranty service, and definitely blame those companies. (100% of my busted apple devices were corporate machines, and they ended up on top of big shiny milled aluminum e-waste piles, so I’ve never personally had a bad experience with their warranty service. They have received a few questionable returns from me and fixed a software issue or two though. I’ve heard plenty of anecdotes where they just take back busted hardware so they can triage it.)
    - amatecha 3y ago
      He did. OP's comment above says "It's the shop Apple recommended I bring it to."
    - yungporko 3y ago
      or you just call them and tell them you're not able to get to an apple store so they'll have to have it collected via courier, which they've done for me several times.
- zkirill 3y ago
  Yes, Apple would have probably replaced it with a new one on the first visit. It sounds like the "repair shop" is milking you.
  - ggm 3y ago
    Hanlon's razor would suggest more likely its not malice, but the problem with Apples smart devices having mutual "we know the UUID of this chipset" problems and changing the bits has stopped it being prepared to run. Apple have some reset mechanism, which they are meant to share with authorised repair units, but it's costly (as I understand it) and basically they use price as a forcing function to make you go to an Apple store. Usually, this is about replacement parts for iPhones and iPads but I see no reason why a Studio Display wouldn't have the same internal logistics. (Microsoft were doing this early in Windows 7 licence-for-this-hardware, change videocard, have to call Seattle) or, they're incompetent. Nice, but incompetent.
    - guraf 3y ago
      There's no need for FUD here. You've clearly read that one article about (based on a tweet) like we all did. But OP said it was the third party recommended by Apple themselves. So this isn't any third party, they likely have the required tools. Meaning any failure would likely stem from incompetence. The delays, however, are because Apple forbids third party to stock pile parts, they have to order as needed. So that's the aspect you should attack, if you really want to hate the fruit company.
      - steve_adams_86 3y ago
        You nailed it. Each time Apple recommends a new part swap, we have to wait for it to show up in the mail. Most of the wait has been this. Regardless of how I try to look at this, the problem is ultimately Apple. They’re facilitating a repair system which can take potentially months to repair a computer monitor. That doesn’t seem okay to me.
      - auguzanellato 3y ago
        Actually it depends on the type of third party. Shops adhering to the Independent Repair Program can't stock parts, but Apple Authorized Service Providers can.

> Though the repair shop it's with Which is what? - Apple - "Authorized" Third Party - Third party Highly relevant since the complaint is time on spare parts.

steve_adams_86 3y ago

It's an authorized third party here in British Columbia. It's the shop Apple recommended I bring it to. Are you suggesting that if I shipped it to an Apple Store or some other first party entity, they would have the part and repair it faster?

fortran77 3y ago
[flagged]
- hedora 3y ago
  It’s certainly Apple’s fault that stepping one inch outside their ecosystem leads to unbounded brokenness. However, as a practical matter, if you want one of their devices fixed, then you take it to an Apple Store, and if you don’t live near one, you either take a vacation to someplace that does, or stay home and pound sand. I’ve had similarly bad experiences to the OP with toshiba and lenovo warranty service, and definitely blame those companies. (100% of my busted apple devices were corporate machines, and they ended up on top of big shiny milled aluminum e-waste piles, so I’ve never personally had a bad experience with their warranty service. They have received a few questionable returns from me and fixed a software issue or two though. I’ve heard plenty of anecdotes where they just take back busted hardware so they can triage it.)
  - amatecha 3y ago
    He did. OP's comment above says "It's the shop Apple recommended I bring it to."
  - yungporko 3y ago
    or you just call them and tell them you're not able to get to an apple store so they'll have to have it collected via courier, which they've done for me several times.
zkirill 3y ago
Yes, Apple would have probably replaced it with a new one on the first visit. It sounds like the "repair shop" is milking you.
- ggm 3y ago
  Hanlon's razor would suggest more likely its not malice, but the problem with Apples smart devices having mutual "we know the UUID of this chipset" problems and changing the bits has stopped it being prepared to run. Apple have some reset mechanism, which they are meant to share with authorised repair units, but it's costly (as I understand it) and basically they use price as a forcing function to make you go to an Apple store. Usually, this is about replacement parts for iPhones and iPads but I see no reason why a Studio Display wouldn't have the same internal logistics. (Microsoft were doing this early in Windows 7 licence-for-this-hardware, change videocard, have to call Seattle) or, they're incompetent. Nice, but incompetent.
  - guraf 3y ago
    There's no need for FUD here. You've clearly read that one article about (based on a tweet) like we all did. But OP said it was the third party recommended by Apple themselves. So this isn't any third party, they likely have the required tools. Meaning any failure would likely stem from incompetence. The delays, however, are because Apple forbids third party to stock pile parts, they have to order as needed. So that's the aspect you should attack, if you really want to hate the fruit company.
    - steve_adams_86 3y ago
      You nailed it. Each time Apple recommends a new part swap, we have to wait for it to show up in the mail. Most of the wait has been this. Regardless of how I try to look at this, the problem is ultimately Apple. They’re facilitating a repair system which can take potentially months to repair a computer monitor. That doesn’t seem okay to me.
    - auguzanellato 3y ago
      Actually it depends on the type of third party. Shops adhering to the Independent Repair Program can't stock parts, but Apple Authorized Service Providers can.