From the official apology: We apologize as well if our handling of the tweets offended anyone. One of the things that I hate most in the world is when people

From the official apology: We apologize as well if our handling of the tweets offended anyone. One of the things that I hate most in the world is when people use the word "if" in an apology. You should either make a real apology about being offensive, or stand your ground.