SaaS is an entirely appropriate, and often preferable model, but in the right context. The context being that you want a service to be provided to you, with no

SaaS is an entirely appropriate, and often preferable model, but in the right context. The context being that you want a service to be provided to you, with no infrastructure/support overhead, with regular updates, and you want the company providing it to be commercially viable so that the relationship can be ongoing and symbiotic. And if you're a company buying software, rather than an individual, then all of the above becomes even more important. I think people's growing aversion to monthly pricing is because it is becoming the default model regardless of the context or whether it's appropriate. And this is especially a problem for individual consumers. Not everything should be a monthly subscription, but that's where we're heading, and that's where the pushback is. So this announcement looks simultanesouly interesting, but also slightly odd to me, because I think the monthly subscription model is perfectly appropriate for something like, for example, Basecamp.