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When will refunds be fulfilled? I've been waiting months on one.
by femiagbabiaka 3y ago
When will refunds be fulfilled? I've been waiting months on one.
- martin8412 3y agoNot until you get a lawyer.
- saulpw 3y agoI pre-ordered mine in May 2019. I asked for a refund in August 2020, and again today. Here is their response: --- First of all, we would like to thank you for your patience and for your support. We do acknowledge that things take longer than we all want and we apologize for any inconvenience. Sadly, we do not process any refunds at the moment (not just pre-orders), but we do offer two other options which may be ok with you. One is to get the phone which you have pre-ordered (we could ship it within several business days). Another is to receive a store credit +20% gratitude on top of the amount paid. As I do not have any timeline for the refund all the information I currently have indicates it will not be processed any time soon. I'm very sorry and wish I had a better answer for you. ---
- femiagbabiaka 3y agoOk, time for me to get a lawyer.