> we're replacing a paper process with a digital process It's worth noting that what you seem to be talking about it "replacing a process done on paper with th

> we're replacing a paper process with a digital process It's worth noting that what you seem to be talking about it "replacing a process done on paper with the _same_ process done digitally". If you were actually changing the process, per se, (to one that achieves the same "goal", but is more suited to a digital approach) there would be a lot of unknowns; and a more agile approach would help. That's not to say one is wrong and the other is right; just that they are two different scopes of work. And, for some situations (government paperwork / regulations), changing the actual process may not be viable.