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> their $8 Mcdonalds order be brought to. Their $8 McDonalds order with a $14 delivery fee. Look, the customer base for Uber eats is lazy. That’s why they are

> their $8 Mcdonalds order be brought to. Their $8 McDonalds order with a $14 delivery fee. Look, the customer base for Uber eats is lazy. That’s why they are ordering McDonalds delivery in the first place. Guilting them for meeting at the door isn’t going to work. In New York, if I’m coming to the door to meet the delivery, then I may as well just walk the 1/4 block to get it myself. Delivery has figured out how to get to hallway doors for 50-100 years. This is a solved problem. If drivers don’t want to fully deliver then don’t do delivery. Now I live in the burbs and ordered Uber eats for my family and the driver wouldn’t drop off food to my door and called to say come out to the driveway to pick up my food. It was kind of weird. They sat in the driveway and wouldn’t bring the food to the door. This is very different from Brazilian inner city or even an urban setting but it was strange that the driver didn’t want to walk the 30 steps from my driveway to the door.

afavour 3y ago
> Their $8 McDonalds order with a $14 delivery fee. It seems everyone is dancing around the obvious central fact: the drivers get an embarrassingly small amount of that $14 fee. The customer pays a premium, the driver is paid a pittance, it’s hardly surprising there’s an expectations mismatch around customer service. If the delivery apps charged a fee that accurately represented their role in the transaction (running automated software matching driver with customer) it might be a better experience for both customers and drivers. But the companies have sky high valuations they now need to deliver on, so they can’t. > Delivery has figured out how to get to hallway doors for 50-100 years. This is a solved problem. Right. Pre delivery apps I’d order in NYC and have no problems with doorstep delivery. So apply simple logic: what’s changed? The customers haven’t. The drivers haven’t. But there’s a new middleman.
jerlam 3y ago
> Delivery has figured out how to get to hallway doors for 50-100 years. This is a solved problem. Most new-ish developments I've seen have a central lobby or mail room that handles all deliveries. All external doors are locked and require a keycard. No one is delivering to your front door. Of course, whether they're staffed at 1am to handle your Doordash delivery is a separate issue.
ImPostingOnHN 3y ago
> Their $8 McDonalds order with a $14 delivery fee. Yep, I'd agree that paying that fee for a service which doesn't have to deliver to your door is silly, but some people still do it > In New York, if I’m coming to the door to meet the delivery, then I may as well just walk the 1/4 block to get it myself. As a fellow city dweller: yep, I'd agree there, too (that's why I don't order $8 mcwhatevers with $14 delivery) but to each their own It seems unreasonable to expect every driver to know how to legally park around, efficiently gain access to, and navigate the twists and turns of every building, but it doesn't seem unreasonable to expect every building tenant/employee to do so for their own. If your building was a house, you wouldn't expect the driver to know how to gain entry and navigate to a specific room in it. That's what an apartment building is: a way bigger and more difficult to navigate house.
sw104 3y ago
> In New York, if I’m coming to the door to meet the delivery, then I may as well just walk the 1/4 block to get it myself. Then people in this situation should do that.

afavour 3y ago

> Their $8 McDonalds order with a $14 delivery fee. It seems everyone is dancing around the obvious central fact: the drivers get an embarrassingly small amount of that $14 fee. The customer pays a premium, the driver is paid a pittance, it’s hardly surprising there’s an expectations mismatch around customer service. If the delivery apps charged a fee that accurately represented their role in the transaction (running automated software matching driver with customer) it might be a better experience for both customers and drivers. But the companies have sky high valuations they now need to deliver on, so they can’t. > Delivery has figured out how to get to hallway doors for 50-100 years. This is a solved problem. Right. Pre delivery apps I’d order in NYC and have no problems with doorstep delivery. So apply simple logic: what’s changed? The customers haven’t. The drivers haven’t. But there’s a new middleman.

jerlam 3y ago

> Delivery has figured out how to get to hallway doors for 50-100 years. This is a solved problem. Most new-ish developments I've seen have a central lobby or mail room that handles all deliveries. All external doors are locked and require a keycard. No one is delivering to your front door. Of course, whether they're staffed at 1am to handle your Doordash delivery is a separate issue.

ImPostingOnHN 3y ago

> Their $8 McDonalds order with a $14 delivery fee. Yep, I'd agree that paying that fee for a service which doesn't have to deliver to your door is silly, but some people still do it > In New York, if I’m coming to the door to meet the delivery, then I may as well just walk the 1/4 block to get it myself. As a fellow city dweller: yep, I'd agree there, too (that's why I don't order $8 mcwhatevers with $14 delivery) but to each their own It seems unreasonable to expect every driver to know how to legally park around, efficiently gain access to, and navigate the twists and turns of every building, but it doesn't seem unreasonable to expect every building tenant/employee to do so for their own. If your building was a house, you wouldn't expect the driver to know how to gain entry and navigate to a specific room in it. That's what an apartment building is: a way bigger and more difficult to navigate house.

sw104 3y ago

> In New York, if I’m coming to the door to meet the delivery, then I may as well just walk the 1/4 block to get it myself. Then people in this situation should do that.