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Or quick groceries for the elderly? There are a lot of people using these apps beyond fast food for lazy people. For example I used to order a lot from a meal p

Or quick groceries for the elderly? There are a lot of people using these apps beyond fast food for lazy people. For example I used to order a lot from a meal prep place that did chicken, rice, and broccoli when I was working in another state and didn't have access to a kitchen. If someone asks for lunch to be delivered because they're stuck in a meeting it doesn't help if they have to go somewhere to pick it up. Etc... The default should be delivery to the door unless mitigating circumstances. And if you can help them out by going to meet them downstairs then great.

bombcar 3y ago
The elderly/handicapped is an interesting situation, because (in the USA) companies are required by the ADA to make "reasonable accommodations" for the disabled. Which includes things like offering full-service gas fill-ups even at stations that are self-serve only. So you could see delivery apps requiring "door delivery" for ADA purposes, and then people abusing that (because charging more for ADA compliance is usually a non-starter).
- eddtests 3y ago
  Personally I think it should just default to front-of-building but have a no-charge button to have delivery to the door which drivers can see in advance. Then if they don't want to bother they can skip it, and if people need a delivery to the door they can get that too without having to message and explain. Also gives people the option to add additional information on door codes/where to locate the door inside the apartment etc. Sure some people might abuse the system but I think most people, most of the time, are happy to go and get it from the front of the building. If you really want you can have the tip automatically set to 15% instead of 10% for door deliveries but allow the user to reduce that if they want, should get around the ADA stuff I assume (but not sure).
  - bombcar 3y ago
    I've always been severely disappointed that these "gig apps" aren't actually gig apps - you know, that support negotiation and other such things. Because having Uber tell me it will cost $10 but I get no service at all is not useful, especially if there was a driver who would have gone for it at $11 or $15 or whatever.
    - mrguyorama 3y ago
      They would have a harder time making stupid money off the back of poor employees if they gave them any pricing power at all, hence the rules that prevent you from declining as many orders as you want. That alone should completely disqualify you from claiming that your employees aren't employees, that along with zero requirement for your drivers to register a business, because you know, they AREN'T INDEPENDENT BUSINESSES.
mistercheph 3y ago
I love how when the consumer class talks about the service class, they always allude to the needs of the elderly and disabled population, and the immediately go into a story about their needs that are supposed to sound elderly or disabled-adjacent, but its a scenario that is certainly not the tear jerker you were expecting like someone stuck in a meeting that doesn't have access to a kitchen and wants chicken rice and broccoli. What you have deliberately neglected to mention is that there is a desk at the first floor of the building where the food can be left for you to come downstairs and get after your meeting. It is a luxury service that you desire, not an essential service that satisfies the needs of the disabled and the senior, you are just piggybacking on their tears to make yourself feel better.
- eddtests 3y ago
  > What you have deliberately neglected to mention is that there is a desk at the first floor of the building where the food can be left for you to come downstairs and get after your meeting If your apartment block has a front desk then that's fantastic but mine doesn't - if it is left outside it will probably be stolen. > you are just piggybacking on their tears to make yourself feel better Seems a little ad hominem, but taking it positively, a delivery worker should assume the worst and deliver to the door just in case there's a reason they've ordered a delivery and can't come downstairs unless something else has been agreed. They might be self isolating for covid for example. There's so many examples of why it should be delivered to the door, and there's no way to know if it is or isn't valid for that delivery, so that's what should happen. > I love how when the consumer class talks about the service class ... but its a scenario that is certainly not the tear jerker you were expecting That's why I added the other examples. Chill out a little.

bombcar 3y ago

The elderly/handicapped is an interesting situation, because (in the USA) companies are required by the ADA to make "reasonable accommodations" for the disabled. Which includes things like offering full-service gas fill-ups even at stations that are self-serve only. So you could see delivery apps requiring "door delivery" for ADA purposes, and then people abusing that (because charging more for ADA compliance is usually a non-starter).

eddtests 3y ago
Personally I think it should just default to front-of-building but have a no-charge button to have delivery to the door which drivers can see in advance. Then if they don't want to bother they can skip it, and if people need a delivery to the door they can get that too without having to message and explain. Also gives people the option to add additional information on door codes/where to locate the door inside the apartment etc. Sure some people might abuse the system but I think most people, most of the time, are happy to go and get it from the front of the building. If you really want you can have the tip automatically set to 15% instead of 10% for door deliveries but allow the user to reduce that if they want, should get around the ADA stuff I assume (but not sure).
- bombcar 3y ago
  I've always been severely disappointed that these "gig apps" aren't actually gig apps - you know, that support negotiation and other such things. Because having Uber tell me it will cost $10 but I get no service at all is not useful, especially if there was a driver who would have gone for it at $11 or $15 or whatever.
  - mrguyorama 3y ago
    They would have a harder time making stupid money off the back of poor employees if they gave them any pricing power at all, hence the rules that prevent you from declining as many orders as you want. That alone should completely disqualify you from claiming that your employees aren't employees, that along with zero requirement for your drivers to register a business, because you know, they AREN'T INDEPENDENT BUSINESSES.

mistercheph 3y ago

I love how when the consumer class talks about the service class, they always allude to the needs of the elderly and disabled population, and the immediately go into a story about their needs that are supposed to sound elderly or disabled-adjacent, but its a scenario that is certainly not the tear jerker you were expecting like someone stuck in a meeting that doesn't have access to a kitchen and wants chicken rice and broccoli. What you have deliberately neglected to mention is that there is a desk at the first floor of the building where the food can be left for you to come downstairs and get after your meeting. It is a luxury service that you desire, not an essential service that satisfies the needs of the disabled and the senior, you are just piggybacking on their tears to make yourself feel better.

eddtests 3y ago
> What you have deliberately neglected to mention is that there is a desk at the first floor of the building where the food can be left for you to come downstairs and get after your meeting If your apartment block has a front desk then that's fantastic but mine doesn't - if it is left outside it will probably be stolen. > you are just piggybacking on their tears to make yourself feel better Seems a little ad hominem, but taking it positively, a delivery worker should assume the worst and deliver to the door just in case there's a reason they've ordered a delivery and can't come downstairs unless something else has been agreed. They might be self isolating for covid for example. There's so many examples of why it should be delivered to the door, and there's no way to know if it is or isn't valid for that delivery, so that's what should happen. > I love how when the consumer class talks about the service class ... but its a scenario that is certainly not the tear jerker you were expecting That's why I added the other examples. Chill out a little.