> It was really hard to take any of that personally. Indeed. When companies abuse their customers, customer service is not only the only way by which a problem

> It was really hard to take any of that personally. Indeed. When companies abuse their customers, customer service is not only the only way by which a problem can even hope to be resolved, but it is the job of customer service to do so. They are representatives of their companies, the interface between the customer and the service their company offers. Now, I don't sanction abuse, of course, and pulling guns on people is insane, but that's not what you have in mind here, and knowing how tortured and stretched the definition of "abuse" some people have is, I will say you do sometimes need to be somewhat aggressive and push to escalate your problem to get the customer service rep. to transition on their script's finite state machine to a helpful state and outcome. In those cases, don't blame the customer. Blame the corporation. Corporations often like to drag their feet to maximize profit with all sorts of ridiculous and unsavory tactics. It's like being automatically enrolled in something by default and burdening the customer with unsubscribing; on average you can steal at least a little money from those who don't unsubscribe, or do so only after a couple months have passed. The time and burden of doing so (a form of theft), and the lack of genuine consent (Pacta sunt servanda, buddy!), doesn't seem to be accounted for.