It resonates a tiny bit to my brief experience with Comcast (or actually any other providers being hostile to clients) in 2014 when stayed in the US briefly and

It resonates a tiny bit to my brief experience with Comcast (or actually any other providers being hostile to clients) in 2014 when stayed in the US briefly and they were the only one providing much needed broadband in that area (unsure if I was doing a study on the competitors otherwise). As you can imagine having broadband just for 4 months for a forigner was something of a unique deal for them, we had to go into some sort of special agreement at the Comcast desk (I do not remember much of the specifics) of which I felt I must have a proof about on top of the spoken promise of the representative that 'this and that will work this way in your situation'. Somehow I felt the one cancelling my service will not be that keen on alterations like the one I talked with about getting into contract with them. I am unsure but I think I asked for a written additional note some sort or perhaps went into an agreed recording of the conversation, but what I am sure about is that my wife - who left later than me and managed the closure of the service - had difficulty convincing them that it was just a 4 months service not an early termination of a 12 or 24 months one. Those proof asked was life saver with them and left a dent in my recollection that words of Comcast is not to be trusted easily but you need armor strength explicit proofs surrounding you in dealing with them. And actually with several others. Since then the similar paranoid defensive dealing with overly kind and eager representatives saved me lots of trouble. It is exhausting not to trust anything and is shame we have to waste time and energy on such instead of just honest processes.