In 2006 we lived at the end of a wooded street and the lineman told me squirrels would run along the elevated cables and after a couple years they would nick th

In 2006 we lived at the end of a wooded street and the lineman told me squirrels would run along the elevated cables and after a couple years they would nick the insulation sufficiently for water to seep in and then suddenly the whole neighborhood would lose IP dialtone for several months while they replaced the cables. Sometime around 2015, Comcast seemed to get better. I was able to get dual-stack v4/v6 to the house and bandwidth exceeded advertised rates. When I returned their cable modem after buying my own, returning it was zero-drama / no paperwork problems. Also... in 2015, if you got dual-stack, your support calls were handled by a group with better hold times and generally knew more about what was really going on (rather than reading off a script.) My last experience with Lumen was pretty horrific. Worse than any problems I ever had with Comcast (including the time we didn't have internet service for 3 months.) It's very strange to hear myself say this, but I now have a generally positive opinion of Comcast.