Yeah, even accounting issues are unresolvable today. My cable company started charging me for an ultra HD TV supplement... While I have internet only. I didn't

Yeah, even accounting issues are unresolvable today. My cable company started charging me for an ultra HD TV supplement... While I have internet only. I didn't notice right away so a couple months went by. I called them, they stopped charging me, and credited my cable account back. But what is utterly crazy, is that that credit is never used. The months come and go by, and balance is still -$50 (i.e. I have an over payment of 50) I called a few times to get to money back, because, it's my money. I received 3 different explanations that were obviously made up and contradicting each other (call centers make shit up all the time). Eventually someone told me the balance will be paid off when I close my account and the only way I have to recover it is to change operators. Except they don't have competition where I am. It's trivial, not a jail time, but this simple enough process of "take that amount and write a cheque" is already impossible because a) no-one knows b) no-one cares c) I'm not gonna sue on such a low amount d) I can't leave e) there's no incentive whatsoever for anyone to expand some effort to understand what is happening to my account f) no-one has any sort of any power, and escalations are a myth