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A very long time ago I had internet (but not cable tv service) with Comcast. It was generally mediocre reliability, but it's the only option we had. At some poi

A very long time ago I had internet (but not cable tv service) with Comcast. It was generally mediocre reliability, but it's the only option we had. At some point, the service just up and went out entirely. For approximately two months, we had absolutely zero internet service, while Comcast continued to collect our monthly fees. We kept calling, and they kept sending out tech after tech. I don't recall what the final tech fixed, but they complained that all of the previous techs should have spotted the issue. We never got reimbursed for those two months of non-service, but we did magically start getting cable tv after the final tech visit. We figured it was their gesture of kindness for the Comcast hell we'd been through.

OhMeadhbh 3y ago
In 2006 we lived at the end of a wooded street and the lineman told me squirrels would run along the elevated cables and after a couple years they would nick the insulation sufficiently for water to seep in and then suddenly the whole neighborhood would lose IP dialtone for several months while they replaced the cables. Sometime around 2015, Comcast seemed to get better. I was able to get dual-stack v4/v6 to the house and bandwidth exceeded advertised rates. When I returned their cable modem after buying my own, returning it was zero-drama / no paperwork problems. Also... in 2015, if you got dual-stack, your support calls were handled by a group with better hold times and generally knew more about what was really going on (rather than reading off a script.) My last experience with Lumen was pretty horrific. Worse than any problems I ever had with Comcast (including the time we didn't have internet service for 3 months.) It's very strange to hear myself say this, but I now have a generally positive opinion of Comcast.
mrguyorama 3y ago
Only about 1 out of 5 techs actually have any idea what they are doing at these cable internet providers. It's great because the company doesn't actually care whether the techs do their job or not because they will bill regardless, and as long as you are waiting for a tech to come fix your service, you aren't taking them to court to get it actually fixed. What the fuck are you going to do about it? Spectrum's ancestor agreed to not offer service in this county so go ahead and switch back to dialup you worthless maggot.

OhMeadhbh 3y ago

In 2006 we lived at the end of a wooded street and the lineman told me squirrels would run along the elevated cables and after a couple years they would nick the insulation sufficiently for water to seep in and then suddenly the whole neighborhood would lose IP dialtone for several months while they replaced the cables. Sometime around 2015, Comcast seemed to get better. I was able to get dual-stack v4/v6 to the house and bandwidth exceeded advertised rates. When I returned their cable modem after buying my own, returning it was zero-drama / no paperwork problems. Also... in 2015, if you got dual-stack, your support calls were handled by a group with better hold times and generally knew more about what was really going on (rather than reading off a script.) My last experience with Lumen was pretty horrific. Worse than any problems I ever had with Comcast (including the time we didn't have internet service for 3 months.) It's very strange to hear myself say this, but I now have a generally positive opinion of Comcast.

mrguyorama 3y ago

Only about 1 out of 5 techs actually have any idea what they are doing at these cable internet providers. It's great because the company doesn't actually care whether the techs do their job or not because they will bill regardless, and as long as you are waiting for a tech to come fix your service, you aren't taking them to court to get it actually fixed. What the fuck are you going to do about it? Spectrum's ancestor agreed to not offer service in this county so go ahead and switch back to dialup you worthless maggot.