Everyone with the potential to cause you trouble if they don't contact you soon enough, must be told repeatedly to contact you as soon as possible. I emphasize

Everyone with the potential to cause you trouble if they don't contact you soon enough, must be told repeatedly to contact you as soon as possible. I emphasize this repeatedly with clients and family. It's enlightened self-interest, and I emphasize that it will be faster for me and much faster for them to involve me sooner.