3 ms·
just a small reminder of how convoluted the process of buyer and merchant payments has become. It used to be simple: - buyer hands the money to the merchant.
by xyst 3y ago
just a small reminder of how convoluted the process of buyer and merchant payments has become.
It used to be simple:
- buyer hands the money to the merchant.
- merchant verifies monetary value. If monetary value is valid then merchant gives buyer the item. Otherwise, tells them to piss off/get bent.
- buyer walks away with item
But major credit/debit card processors (visa, mc, amex) had to insert their hands into the pockets of every buyer and merchant to get their 3-5% cut on each transaction.
Now it’s a much more complicated process that happens more “seamlessly”:
- buyer presents debit or credit card
- merchant checks if debit or credit card is accepted by their payment processor —> if not accepted, tell buyer present diff card or “get bent”
- merchant swipes/taps/keys-in card information and attempts to process the transaction. A decision is typically reached within less than <1 second —> if declined, try again. If further declined, tell buyer card declined. Buyer insists it’s good and to run it again. Merchant runs it again, it’s successfully processed (wtf?). If not, tell buyer to get bent.
- buyer walks away with the item
In the background, in order to accept debit and credit cards the merchant had to sign a deal with the devil and pick one of the many payment processors. Merchant could have gone with his bank’s processor but turns out the merchant doesn’t have the right paperwork or lacks the revenue to qualify for a “premium” account. So the merchant looks elsewhere and finds a promising payment processor elsewhere but fails to read the fine print. In addition to the 3-5% fee charged by the major CC networks, the processor will take a 5 cent transaction fee to process, in addition to a 1 cent “inter network” processing fee. ALSO, the “free” equipment that’s provided to your business has a $50 month maintenance fee in perpetuity. On the flip side, if you transact 100K per month, they will cut the transaction fees by 25%, oh how generous!
Oh did I forget to mention that some cards have “premium” fees? So if a buyer presents a “black card”, the merchant is then charged by the bank issuing the card another fee. Sometimes it’s included in the payment processing terms but this is YMMV. So as a consumer, if you ever wonder why the small business takes “visa” but not your “chase ultra sapphire pearl max black” card with visa logo. That’s why.
Unfortunately, it doesn’t end there.
(2 days later) buyer that bought that item actually stole/cloned the credit card and the actual credit card owner initiated a dispute.
Merchant has now been charged a $25 dispute fee and is now in the resolution process. If bank and/or credit card processor rules in consumers favor, merchant loses $25 in addition to the cost of the item(s).
At the end of the day, merchants get fucked. Merchants pass on costs to consumers/buyers. Buyers get fucked with increased cost of goods.
Only winners are the useless middlemen.
- folbec 3y ago"- merchant checks if debit or credit card is accepted by their payment processor —> if not accepted, tell buyer present diff card or “get bent”" This is america, in France (and more generally in Europe) all credit / payments cards are standardized thru governmental intervention. Vendors are allowed to say cash only and refuse cards in general but this is getting real rare. In some countries (Norway), you can have a real hard time paying cash in big cities, vendors refuse it.
- andrewaylett 3y agoCard-present fraud is low enough that I can accept payments (in the UK) for 1.69%. The reader cost £39, but in the last few months they've started allowing me to accept NFC payments using my phone without a separate reader. No monthly fees. I'm not running "classic" retail, just stalls at school events. The cost of cash is the cost of my time and that of other volunteers making sure we know how much cash we brought in, and getting to the bank. It's absolutely worth 1.69% to avoid having to deal with cash. And that's even before worrying about having a float to make change with.
- jcrawfordor 3y agoThis doesn't totally respond to your line of reasoning but keep in mind that handling cash isn't free. There is time, logistics, and risk involved. In the US, consumer bank accounts typically come with free cash handling, but not business accounts. It's common for cash handling to cost around 1%, can be more depending on cash mix. Some of this is bank fees (e.g. I have a business account that charges $0.01 per note for cash deposit), some of it is expenses on the business like a drop safe (often rented) and armored transport service. There are indirect costs as well, e.g. insurers will factor in the risks of high cash volume. The cost of cash handling is part of what has allowed card payments to proliferate, but then that created the conditions for card processors to ratchet up fees.