I don't own a vehicle, and I'm not very strong, so taking an item somewhere for return shipping can get very tricky. Last year, I purchased a "stair climbing"

I don't own a vehicle, and I'm not very strong, so taking an item somewhere for return shipping can get very tricky. Last year, I purchased a "stair climbing" hand truck through Wal*Mart, but it was sold by a third party. Big mistake. The device was defective, and had a tendency to fail catastrophically while on stairs and drop its load. I initiated the refund process, and eventually, the vendor gave me 100% back, and said to keep the item. I was very nervous the other week as I ordered a spring mattress, about 50 pounds worth. It's shipped rolled up with all the air taken out. Thankfully, I'm keeping it. The biggest return I've made is a rather heavy UPS unit that failed. It was under warranty -- thanks, TrippLite! I took a taxi to the UPS store, and I just told them to package it up. No fuss.