> Existing users? They've already invested time. They've built their shortcuts, their habits. They might grumble about quirks, but they've adapted. Change the c

> Existing users? They've already invested time. They've built their shortcuts, their habits. They might grumble about quirks, but they've adapted. Change the core experience and you're bound to hit resistance. > But fresh users? They come without baggage. They're the ones who gain from revamps. Exactly. And I suspect the reason for the disparity is because the existing layout of any site or app or program has a filtering effect. The people who could potentially use the tool who don't like it won't have stuck around, they'll have gone to a competitor or not used it to begin with. The folks who do stick around are those are either tolerate the existing design or outright like it/think it's good. Hence the resistance, ridiculous claims about how a new feature would destroy the site/community/program for good (see Twitter die hards on the idea of an edit button), etc.