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This must be US only? Consumer protection law in the EU/UK has got this covered for those citizens. There could be unforeseen consequences for this regardless
by bennyelv 3y ago
This must be US only? Consumer protection law in the EU/UK has got this covered for those citizens.
There could be unforeseen consequences for this regardless:
1. The amount of dodgy sellers slinging garbage on amazon has only been growing, and the only reason I (and probably other people) risk it is because you can just send things back if they turn out to be terrible.
2. People might start damaging your goods deliberately in order to return them if they feel that your returns policy isn't fair.
- FirmwareBurner 3y ago>Consumer protection law in the EU/UK has got this covered for those citizens. There's nothing in the EU guarantee free returns. All shops are allowed to get you to pay for the returns shipping fees yourself, and for the wear and tear on the product if it's been opened and used. Amazon is currently one of the few exceptions that pays for the returns fees and reimburses 100% no questions asked, but most other smaller shops don't do that.
- xulres 3y agoI don't know how it is for the rest of Europe but in Germany every big online shop and even most of the small ones offer free returns.
- FirmwareBurner 3y agoBig stores in Germany yes, but in Austria no, shipping it back is on your dime as per EU law to most but the biggest shops.
- xulres 3y agoThere is no law that says that the customer has to bear the costs of returns in the EU.
- voxic11 3y agoThere is no law that says they don't.
- xulres 3y agoRead the thread again. My comment was an answer to this one... >> Big stores in Germany yes, but in Austria no, shipping it back is on your dime as per EU law to most but the biggest shops.
- FirmwareBurner 3y agoYou said: ">Consumer protection law in the EU/UK has got this covered for those citizens." regarding the topic that said: "free" returns are coming to an end" and I said that your comment is wrong becuase there is no EU protection in place saying that your return must be "free". EU law only says the store must accept your return within 14 days, but you as the consumer are liable of the cost of your return such as shipping and loss of value of the item due to wear and tear or opening the seal. There is no EU law mandating "free" returns for you, even if some of the big stores like Amazon or Zalando have been doing it as a courtesy to the customers, that doesn't mean it was the law, and as the title says, that can come to an end if the stores desire, and there's no law to stop them as you claim. Clear now?
- dustypotato 3y agoZalando does it as well
- dagw 3y agoConsumer protection law in the EU/UK has got this covered for those citizens. To the best of my knowledge EU consumer protection laws only state that you must be allowed to return the product for a full refund of the product (not shipping). It says nothing about who should pay for return shipping, that is up to the company. On a practical level, many companies do offer free returns, as most people would avoid companies that don't if given a choice.
- daveoc64 3y ago> This must be US only? Consumer protection law in the EU/UK has got this covered for those citizens. They seem to handle it in the UK correctly based on the return reason. Defective/faulty/not as described - free return. Changed your mind - pay for a return, or return to a collection point for free.
- RetroTechie 3y agoHow it should be done, imho. Not as advertized -> 0 cost to consumer, eating profit from seller. Consumers abusing the system -> consumer pays.