This was my experience as well- I started my career with an agency, and it grew from 80 to about 500 people in the course of 7 years. My last two there made it

This was my experience as well- I started my career with an agency, and it grew from 80 to about 500 people in the course of 7 years. My last two there made it abundantly clear it was turning to the grifty side- every year, we were less profitable, and every year, they kept pushing for ways to get more hours (document more! Test more! Add more value!) despite the fact that the quality we delivered varied greatly from one team to the next. It was really hard to watch what had been a committed group turn into a grubby machine.