3 ms·
Only because they try to scale. Support doesn't scale. It's weakly profitable. It's specific to an area. It's slow. It requires workers with a bit of clue.
by bsder 3y ago
Only because they try to scale.
Support doesn't scale. It's weakly profitable. It's specific to an area. It's slow. It requires workers with a bit of clue.
Support is everything that modern business culture loathes.
- notatoad 3y agoSupport scales fine. there's plenty of huge companies built around charging for support, all the way up to consulting companies like IBM and SAP. support doesn't scale, or work at all as a business, if you aren't charging for it. if you're providing free support as a loss leader to get people to buy your stuff, people will take the free support and leave. it's nothing to do with scale.