Who said the "computer programmers [..] let people down"? "A computer failure" is the rallying cry of middling bureaucrats all over the world because to them it

Who said the "computer programmers [..] let people down"? "A computer failure" is the rallying cry of middling bureaucrats all over the world because to them it translates into "no one is to blame", used most prominently of course when something is their responsibility. If you can't make payroll with the payroll software, start hand signing checks, but don't blame "the software" and "the computer programmers".