The reason we have hierarchy in business is to ensure the burden of error is shared. Bosses and managers are there to ensure their employees are providing a rel

The reason we have hierarchy in business is to ensure the burden of error is shared. Bosses and managers are there to ensure their employees are providing a reliable service (among other duties). Was a process of sign-offs implemented to prevent errors like this? Was there a process by which the employee circumvented processes that lead to a disruption of the service? Or did the boss/manager not keep tabs on what was happening within their purview?