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I did this for my elderly dad, and told him to contact me if anything was amiss. He had some hardware issue with a cheap USB mouse and told my mom about it. My
by peatmoss 3y ago
I did this for my elderly dad, and told him to contact me if anything was amiss. He had some hardware issue with a cheap USB mouse and told my mom about it. My mom promptly took the whole thing to some box office store tech support place. They told her they couldn’t install the drivers for the new mouse she bought, and their proposed remedy was to charge her to wipe the laptop with Windows. She did so “as to not trouble me.”
- QuantumGood 3y agoEveryone with the potential to cause you trouble if they don't contact you soon enough, must be told repeatedly to contact you as soon as possible. I emphasize this repeatedly with clients and family. It's enlightened self-interest, and I emphasize that it will be faster for me and much faster for them to involve me sooner.