having the privilege of growing up with civil people in a safe place, in English, I agree with the overall sentiment that things are getting worse over institut

having the privilege of growing up with civil people in a safe place, in English, I agree with the overall sentiment that things are getting worse over institutional-corporate treatment of humans who are paying customers. However it is worth noting that airlines are in a peculiar crunch, given the demand for the service, competition between the players and their playing field "an airport", and price. The language is worth a read, if nothing else.