Well, that is a good start. Do you have an autonomous system number (ASN) and an active BGP session with your ISP? If you need to debug a BGP route to the Akama

Well, that is a good start. Do you have an autonomous system number (ASN) and an active BGP session with your ISP? If you need to debug a BGP route to the Akamai CDN, then your ISP's engineers would definitely need to be in the loop. The other thing to check is your SLA (service level agreement) with your ISP. This should explain the scope and extent of their support for you and commitments to connectivity. It may also denote any process for troubleshooting or complaint resolution.