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For me, it's more of a sign that the company isn't mature enough to use the correct tools and they've just used the chat system they use to chat with their budd
by that_guy_iain 3y ago
For me, it's more of a sign that the company isn't mature enough to use the correct tools and they've just used the chat system they use to chat with their buddies because it's easier.
- Konnstann 3y agoI'm on a lot of discords for businesses that are run by individuals or small groups, mainly in the custom keyboard space, and they all have websites and emails for support questions, payment systems, but the discord is where the users of their products are, and the business owner is frequently there in a more casual setting so we can get quicker support/leverage the community, show off mods, and just discuss. I think it's a great idea for businesses reliant on community engagement like these, or indie games, to have a discord (separate from official channels)