In WA it’s free because no state taxes. You can pay money for consulting or for being sent a printed or more expensive binded copy of your return. I’ve used it

In WA it’s free because no state taxes. You can pay money for consulting or for being sent a printed or more expensive binded copy of your return. I’ve used it for 5 years now maybe. So I feel comfortable knowing they have a revenue stream and when I did my due diligence when I started using them a while ago. I should probably figure out how to get notified if they get acquired or something though.