4 ms·
Goodhart's Law - "When a measure becomes a target, it ceases to be a good measure"
by snarf21 3y ago
Goodhart's Law - "When a measure becomes a target, it ceases to be a good measure"
- theshrike79 3y agoMy anecdote about this is a case where I was an external consultant in a company. The management decided to base bonuses on "number of open tickets assigned to a person measured on day X". Smaller being better. (Un)surprisingly I got a bunch of tickets assigned to me on day X-1 and they were reassigned on day X+1. I didn't mind, since my bonuses were determined by customer satisfaction =)