I think the key part of his argument is: > Mobile phones are not complex to use because of bad interface design, they are complex to use because they are compl

I think the key part of his argument is: > Mobile phones are not complex to use because of bad interface design, they are complex to use because they are complex devices with a myriad of features. The fiercely competitive mobile phone business has driven interface development at an astounding rate: it has become de rigueur for every new handset to feature a revolutionary new interface mechanism. > Apple is extremely good at creating simple interfaces, and it is likely that the Apple phone will have a pleasing interface which is relatively easy to use and recognisably iPod branded, but it won't need to appeal to the iPod users, it will need to appeal to the network operators. e.g. adding a camera to the phone can justify an additional price to the phone. I'd say it's somewhat interesting this was wrong. IIRC, the touchscreen, mobile internet, and (walled-garden) app store allow for a shift from "phone + widgets" to "smartphone".