All of these bullshit "growth & engagement" operations often have to meet the real-world and dial down the user-hostility in certain markets where it just won't

All of these bullshit "growth & engagement" operations often have to meet the real-world and dial down the user-hostility in certain markets where it just won't fly. This explains why the web UI is there and why it ultimately worked - it's made to serve markets where high-end smartphone penetration is low or where bandwidth constraints wouldn't allow people to download the app. Uber has the same at https://m.uber.com https://m.uber.com - it actually appears to work well for my Western European location despite everyone here being used to the app, however it still shows artifacts of its primary target markets such as the option to pay in cash (not something we do in my location, and the app does not offer that as an option).