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An excellent point... but to be honest, if every company reacted like this when they screwed up it wouldn't actually be a bad thing :-)
by tbsdy 15y ago
An excellent point... but to be honest, if every company reacted like this when they screwed up it wouldn't actually be a bad thing :-)
- rbarooah 15y agoIt would if it was just a rote statement that they hadn't thought about. A bit like the call centers which effusively state "I'd be more than happy to help you with that" after each thing you say to them.
- tbsdy 15y agoI don't think they can do rote statements. They have to explain what caused the problem, explain what they are going to do to prevent the issue occuring again and admit that they cocked up. Nothing really very rote about that!