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> email customer service Did you try reaching out to executive customer relations, either through ajassy@amazon.com or jeff@amazon.com? (FWIW Jeff's address st
by scrlk 3y ago
> email customer service
Did you try reaching out to executive customer relations, either through ajassy@amazon.com or jeff@amazon.com? (FWIW Jeff's address still works despite him stepping down 2 years ago)
Always had a very quick response and resolution whenever I had an issue that was beyond the ability of "normal" customer service to resolve.
- Twirrim 3y agoI'd strongly suggest ^ This approach is incredibly effective, and will almost certainly guarantee one of the infamous "question mark" emails gets sent out. There's a whole process built around question mark emails that drags in a bunch of senior staff to ensure things get resolved. You can read about it here: https://www.inc.com/business-insider/amazon-founder-ceo-jeff-bezos-customer-emails-forward-managers-fix-issues.html https://www.inc.com/business-insider/amazon-founder-ceo-jeff... I've been on the receiving end of an ajassy question mark email once. That was an interesting way to spend a few days. The customer was complaining about slow uploads to the aws service I worked on. All I had to go from was their country, via some guesswork. They did at least mention which region it was they were having issues with. It took a bit of effort but I was able to prove from service logs, to a reasonable degree, that the problem was with their ISP. All I had to go from was what country they were in, didn't know their ISP, which added to the fun.
- namirez 3y agoEffective because so few do it. It’s just not scalable.
- CamperBob2 3y agoWhen you publicly proclaim yourself the "World's Supermarket," scalability arguments fall flat. If you conduct twelve figures' worth of business per annum, you can afford to answer your phone.
- omniglottal 3y agoYou can also afford yo noy answer your phone. This is the problem.