I've run a couple of tests and the email to pick up the file is not being received. If the user has to be logged in already and have the software downloaded, it

I've run a couple of tests and the email to pick up the file is not being received. If the user has to be logged in already and have the software downloaded, it's not clear at all. Expectation is that an email is received to notify of a file being available, and install software if it's a new account - which leads to more people using your service I would believe, being more viral in nature.