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You are being downvoted, but I wonder if people really appreciate the politeness on automated communication. If no person interacted with me, why would I want t
by master-lincoln 3y ago
You are being downvoted, but I wonder if people really appreciate the politeness on automated communication. If no person interacted with me, why would I want to be addressed respectfully? I think this mainly serves corporations which can humanize automated communication to make customers feel more cared about (by simulating interaction like a real human would initiate)
- Izkata 3y agoIt depends on how it's done. If it's part of the real message then it's easily ignored and no harm done, if it's a separate message then it wastes the time of whoever is on the receiving end (especially if they wait for a response before sending the real message).
- yreg 3y agoI believe it makes the experience more pleasant (at least for neurotypical people), but it'simportant to not overdo it. It shouldn't add friction or subtract from clarity.