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> Claims should be settled entirely with the customer uploading a 1 minute video showing what damage occurred, plus the bill to fix it. And your plan for when
by justin66 3y ago
> Claims should be settled entirely with the customer uploading a 1 minute video showing what damage occurred, plus the bill to fix it.
And your plan for when clients are unwilling or unable to conform to your idealized filing process would be what? Simply don’t reimburse them? Or when they’re unsure what’s covered ? Or have some other question that’s urgent and not covered by an online FAQ? It’s a highly regulated industry, so that’s all going to go great.
Have people been so beaten down by shitty non-service from tech companies that they think this approach is normal?
- londons_explore 3y agoIf you write it in the policy "To make a claim, you must upload a 1 minute video via our app or website, together with photos of all receipts you want us to reimburse", then you are totally within your rights to deny all claims where the customer can't/won't follow your process.
- travoc 3y agoState Insurance Commissioner disagrees. Enjoy your fines and sanctions.
- justin66 3y agoIf your insurance company existed in a place without laws and insurance regulators, that is a methodology you could impose on people in order for them to receive what they’ve already paid for. And good on you for ignoring the part about what to do about all those pesky customer questions, particularly the ones that come after a disaster you’re on the hook for. The whole “why haven’t they considered that they could be more efficient ?” train of thought is tiresome. Admit that it’s a business you know literally nothing about and move on.
- robertlagrant 3y agoThos is a bit like saying Monzo bank should cater to customers in uo don't have mobile phones. They have a target market, and there are plenty of people who want a well thought through tech-led experience.