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> If you allow unqualified labor do "refills", there will be food contamination and people will die! If they're still the same machines from decades past when

• tracker1 3y ago
  It's not quite the same machine... the current machines have a nightly cycle that will raise the temperature to (re)pasturize the equipment and mix. This cycle often fails, for various reasons which then reads an error code requiring (an expensive) technician to fix. The machines from decades past had a manual cleaning cycle that included draining the system, partial disassembly and disinfection of parts. Most assistant store managers (and some shift managers) are/were trained for this job. Of course most other restaurants are using these older designs without issue. Also, McDs themselves used these older machines without issue at the time. The board members for McDs are also board members for the equipment oem, and the licensed repair orgs. It's about extracting money from franchisees more than it is about food safety. It could mean a reduction in maintenance and labor, but there's no reason that higher level store managers/assistants can't also be trained in basic maintenance on these newer machines.