Exact same experience, I wouldnt say refused just hoop after hoop to jump through. disinterested in helping is an apt description, they got interested 2 years l

Exact same experience, I wouldnt say refused just hoop after hoop to jump through. disinterested in helping is an apt description, they got interested 2 years later and I would get a daily phone call about "finishing my application". I was pretty transparent with the person(s) calling - after years of doing their best to push business customers away, someone up high decided to make to get as many business customers as possible and everyone was on a fat commission to open up new accounts (I think lure of government guaranteed covid loans might have had something to do with it). High street bank was open within 3 days, fill out the form and done.