"So they'll have to work on the quality of the restaurants they make available, but the service itself is great." Their product is food. That's the important t

"So they'll have to work on the quality of the restaurants they make available, but the service itself is great." Their product is food. That's the important thing. All the CS and effort in the world is meaningless without the food quality being better than just acceptable and certainly not "pretty bad". In the non-startup world a restaurant serving bad food would only survive on a toll road rest stop or where there are no other alternatives.