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Wow, that issue thread basically shows everything that's wrong with Google when it comes to dealing with business customers, though I do give them credit that i
by hn_throwaway_99 3y ago
Wow, that issue thread basically shows everything that's wrong with Google when it comes to dealing with business customers, though I do give them credit that it seems to have slightly improved near the end there: at least a Google PM was giving status updates and engaging with the commenters - before that for years it was just crickets.
Here is my similar (though not as long) example - point-in-time-recovery on postgres: https://issuetracker.google.com/issues/78448400 https://issuetracker.google.com/issues/78448400. Interestingly, it had the same problem with 0 communication from a Google PM until early 2020, so maybe they hired someone at that time who convinced them you can't treat business customers the same way you do consumers.