I could see the cert getting someone the help desk support role. When I did the cert, at the end it asks permission to share your completion with business partn

I could see the cert getting someone the help desk support role. When I did the cert, at the end it asks permission to share your completion with business partners who are opened and interested in being connected to those who completed the course. That situation perhaps might result in getting a role that's a tier up from desktop support. Depends on how knowledgeable you are beyond the cert. Not sure if Google is still doing this, but when I completed the cert, they gave me a voucher not long after to then take the CompTIA A+ exam. I passed, and with two certs under my belt, it gave me a little more cred I think. There was some luck and good fortune since the place I got in was one of those golden places that was not looking for unreasonable work history and experience in the field and was willing to train. I'm NYC based. On the one hand that makes for more places to apply than NY state. But if the person is in a more rural, quieter work scenario, they mightn't be looking for someone to handle some wide array of high-level support work. Good luck to the person you're helping! And kudos to you for giving a hand. I don't think you'd be steering them wrong. The course is a good primer. And Coursera offers "financial aid" if your friend writes a reason why they need a discounted or free enrollment.