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> AppEngine also hit the classic Google problem of missing attention to detail. Amen, amen, amen. This is so frustrating to me because in general I really like

> AppEngine also hit the classic Google problem of missing attention to detail. Amen, amen, amen. This is so frustrating to me because in general I really like GCP as a platform, and I think they're doing great things with stuff like Cloud Run. Case in point, I like Firebase a lot, and I think Firebase Auth (aka Google Identity Platform) is a great product. But it took them about 2.5 years between releasing their initial support for a second factor, which was originally SMS only, and allowing a TOTP (e.g. Google Authenticator/Auth) 2nd factor. And they still don't support "remember this device" functionality, so every time someone logs in they always need to enter the 2nd factor. I literally can't think of any major site (especially Google's own) that doesn't support "remember this device", and yet it just must be a detail that's not "important enough" to get someone at Google a promotion.

acdha 3y ago
Yeah, the updates I’m still getting on parity-with-AWS tickets from before the pandemic just reminds me that nobody at Google gets promoted for removing warts. They did close my textbook example of that but it took half a decade to implement HTTP to HTTPS redirects, which basically every large customer wants to make compliance easier: https://issuetracker.google.com/issues/35904733 https://issuetracker.google.com/issues/35904733
- hn_throwaway_99 3y ago
  Wow, that issue thread basically shows everything that's wrong with Google when it comes to dealing with business customers, though I do give them credit that it seems to have slightly improved near the end there: at least a Google PM was giving status updates and engaging with the commenters - before that for years it was just crickets. Here is my similar (though not as long) example - point-in-time-recovery on postgres: https://issuetracker.google.com/issues/78448400 https://issuetracker.google.com/issues/78448400. Interestingly, it had the same problem with 0 communication from a Google PM until early 2020, so maybe they hired someone at that time who convinced them you can't treat business customers the same way you do consumers.
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acdha 3y ago

Yeah, the updates I’m still getting on parity-with-AWS tickets from before the pandemic just reminds me that nobody at Google gets promoted for removing warts. They did close my textbook example of that but it took half a decade to implement HTTP to HTTPS redirects, which basically every large customer wants to make compliance easier: https://issuetracker.google.com/issues/35904733 https://issuetracker.google.com/issues/35904733

hn_throwaway_99 3y ago
Wow, that issue thread basically shows everything that's wrong with Google when it comes to dealing with business customers, though I do give them credit that it seems to have slightly improved near the end there: at least a Google PM was giving status updates and engaging with the commenters - before that for years it was just crickets. Here is my similar (though not as long) example - point-in-time-recovery on postgres: https://issuetracker.google.com/issues/78448400 https://issuetracker.google.com/issues/78448400. Interestingly, it had the same problem with 0 communication from a Google PM until early 2020, so maybe they hired someone at that time who convinced them you can't treat business customers the same way you do consumers.

deleted 3y ago

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