We're talking past each other it seems. > They literally _are_ doing that. Someone made a 3rd party troublehsooting tool that solved the majority of problems w

We're talking past each other it seems. > They literally _are_ doing that. Someone made a 3rd party troublehsooting tool that solved the majority of problems without needing to call a Taylor tech, and McDonalds corporate disallowed it. And so what? It's non-standard and non-approved. McDonald's has no idea what that firmware/tool actually does. You (and the makers) claim it was better, but how do you actually know? Maybe it just bypasses safety and sanitary standards McDonald's has set for these machines... giving the appearance in the short-term of being more reliable. In the end, it's McDonald's who will be sued if someone gets sick from a milkshake. Therefore, they can and will enforce standards, including machines and vendors. Heck, they probably have approved vendors and parts for everything inside a McDonald's, not just the ice cream machines. The toilet paper dispenser even most likely... but surely the stoves, fryers, etc. Right to Repair has nothing to do with this specific situation. It's about corporate standards set for franchisees. Additionally, the franchisees aren't even complaining about this. It's customers, like you and me, who are mad we can't get a McFlurry or something. That's not going to compel any change other than make McDonald's realize they might need more machines per location.