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McDonalds employees pretty consistently can't even get "no pickles" right. Does it really surprise people if McDonalds corp wants all dairy machine maintenance

McDonalds employees pretty consistently can't even get "no pickles" right. Does it really surprise people if McDonalds corp wants all dairy machine maintenance done by actual professionals instead of overworked/disinterested/whatever/etc teenagers? If Taylor were scamming McDonalds, or were bribing somebody in McDonalds corp to go along with it, McDonalds corp lawyers would be crawling all over them. That evidently isn't happening, so it seems safe to assume that Taylor is doing exactly what McDonalds corp thinks they should be doing. If a burger shop proprietor doesn't like this, they're free to open their own burger shop without a McDonalds franchise. It shouldn't be hard for them to sell a superior product, but they'd lose access to McDonald's reputation. And protecting that reputation is probably the entire point of this ice-cream machine drama.

greedo 3y ago
Exactly! I remember one night closing our store. I was 16, and the dude in charge of cleaning the shake machine and the sundae machine was a bit of a stoner. Back in the day all the cleaning was manual (1982). So the dude would pull out all of the frozen shake mix, then run a soapy water mix through it, then a sanitizer rinse. Took some time, and closing was always a rush. So he either forgot or decided to skip the sanitizer rinse. Now if you put soap in dairy products, you end up giving people diarrhea. So a few days later we got a lot of complaints and the guy ended up being fired. He was dumb enough to joke about it. It's not like it was his career; he was 18 and headed to college somewhere. For $2.10/hour, that's what you got. If the manager didn't doublecheck everything, stuff like this happened. McDonalds tech is designed around the following principle; "Imagine how stupid the average person is, then realize half of all people are stupider than that."
- manquer 3y ago
  By your logic we shouldn’t allow kids at all near food preparation and treat it like medical devices and require years of training to operate let alone fix them ? There is a middle ground between let 15 year old kids fix it and only allow company technician who is billed at hundreds of dollars a hour to fix a common and trivial problem which a third party technician could do it for much less and much faster
  - greedo 3y ago
    That's a straw man. If franchisees were willing to have maintenance people on staff, then there wouldn't be a need for complex, self-managing systems. But they either can't afford to, or are unwilling to pay the added cost.
    - manquer 3y ago
      Not in-house, but local shop which can do the same kind of work much cheaper than Taylor doing it with their staff. Large Franchise groups (10+ locations?) could afford to do it perhaps in-house. Point is there are many levels in between the two extremes right ? Food Safety does not automatically mean we have to be super conservative.
galleywest200 3y ago
> Does it really surprise people if McDonalds corp wants all dairy machine maintenance done by actual professionals instead of overworked/disinterested/whatever/etc teenagers? Why not a third-party professional technician that does not charge $300 for 15 minutes of field repair? Additionally, the video points out that the error codes are purposefully obtuse. At the very least we could require these be clear so anybody could understand what the code meant.

greedo 3y ago

Exactly! I remember one night closing our store. I was 16, and the dude in charge of cleaning the shake machine and the sundae machine was a bit of a stoner. Back in the day all the cleaning was manual (1982). So the dude would pull out all of the frozen shake mix, then run a soapy water mix through it, then a sanitizer rinse. Took some time, and closing was always a rush. So he either forgot or decided to skip the sanitizer rinse. Now if you put soap in dairy products, you end up giving people diarrhea. So a few days later we got a lot of complaints and the guy ended up being fired. He was dumb enough to joke about it. It's not like it was his career; he was 18 and headed to college somewhere. For $2.10/hour, that's what you got. If the manager didn't doublecheck everything, stuff like this happened. McDonalds tech is designed around the following principle; "Imagine how stupid the average person is, then realize half of all people are stupider than that."

manquer 3y ago
By your logic we shouldn’t allow kids at all near food preparation and treat it like medical devices and require years of training to operate let alone fix them ? There is a middle ground between let 15 year old kids fix it and only allow company technician who is billed at hundreds of dollars a hour to fix a common and trivial problem which a third party technician could do it for much less and much faster
- greedo 3y ago
  That's a straw man. If franchisees were willing to have maintenance people on staff, then there wouldn't be a need for complex, self-managing systems. But they either can't afford to, or are unwilling to pay the added cost.
  - manquer 3y ago
    Not in-house, but local shop which can do the same kind of work much cheaper than Taylor doing it with their staff. Large Franchise groups (10+ locations?) could afford to do it perhaps in-house. Point is there are many levels in between the two extremes right ? Food Safety does not automatically mean we have to be super conservative.

galleywest200 3y ago

> Does it really surprise people if McDonalds corp wants all dairy machine maintenance done by actual professionals instead of overworked/disinterested/whatever/etc teenagers? Why not a third-party professional technician that does not charge $300 for 15 minutes of field repair? Additionally, the video points out that the error codes are purposefully obtuse. At the very least we could require these be clear so anybody could understand what the code meant.