Tracking ticket churn is not good management. Are your employees coming up with novel and effective solutions? Are they successfully implementing them? Can you

Tracking ticket churn is not good management. Are your employees coming up with novel and effective solutions? Are they successfully implementing them? Can you hire and retain amazing people? Those are the only metrics that matter. If you hire high performers, your job is to keep them happy and clear stuff out of their way, not track them to the nth degree and force them into a bureaucratic project management labyrinth.