There are two extremes I'm familiar with: - sticker shock from the bill - like, holy fuck, I was supposed to have insurance. Why is my provider taking back its

There are two extremes I'm familiar with: - sticker shock from the bill - like, holy fuck, I was supposed to have insurance. Why is my provider taking back its coverage a year later? (May be called a "takeback" as customer support told me over the phone) - Called customer support about the bill, and they were mostly supportive and believed what I said about being covered at the time. This was a relief to speak to nice people, but at the same time why make me fight an uphill battle? Why force so much confusion and fear on the patient at once?