Paulo here, author of the post. Thanks everyone for engaging with it and for the lovely insights in the comments here. I hope more people get to know Deming be

Paulo here, author of the post. Thanks everyone for engaging with it and for the lovely insights in the comments here. I hope more people get to know Deming because he showed us — multiple times — that it's people AND profit, not people OR profit. Superior intellect with what I know now was an enormous heart. Thanks again!