It's not cynical, and these people are often well meaning. It's common because the folks in question don't fully internalize that to the customers, there is onl

It's not cynical, and these people are often well meaning. It's common because the folks in question don't fully internalize that to the customers, there is only the product/service, and it does X valuable thing. There is no business. I use Snowflake, AWS, coke zero, etc. I don't care or think about their "business".