> You complained about having to deal with the Genius Bar. I think you might be confusing me with someone else, I don’t recall complaining about the Genius Bar

> You complained about having to deal with the Genius Bar. I think you might be confusing me with someone else, I don’t recall complaining about the Genius Bar? > So 90% of the time when a customer will suggest joining the apple repair program it's someone who doesn't understand the pro's and con's […] Who’s talking about customers making suggestions? We’re talking about customers asking if they are or aren’t an authorized repair shop that’s in the program. Customers have plenty of legitimate reasons to ask this question, and shops that get pissed when they are being asked this question will quickly lose the trust of their customers. I can understand why shops get pissed when they’re being asked the question, because best case scenario they see the writing on the wall and know they’re about to lose a prospective customer and “worst” case scenario they are about to be confronted with the reality that someone might in fact not agree with their beliefs that a non-official part is as good as an Apple OEM part or that their beliefs that their work is on par with Apple’s certified repair processes. But from the perspective of the customer the question comes with the implication that the customer has a certain standard they’re looking for and they are not interested in someone who doesn’t meet that standard, regardless of if the workman shares the same opinions on those standards.