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Any hot takes on what the median application of this looks like at a practical level? What springs to mind for me is replacing the classic "weed-out" tiers of c
by 0xcde4c3db 3y ago
Any hot takes on what the median application of this looks like at a practical level? What springs to mind for me is replacing the classic "weed-out" tiers of customer service like phone trees, chatbots that are actually crappy FAQ/KB search engines, and human representatives who are only allowed to follow a script. On balance, this might even be a win for everyone involved, given how profoundly terrible the status quo is. While it's sort of terrifying at a philosophical level that we might be mollifying the masses with an elaborate illusion, the perception of engaging with an agent that's actually responsive to your words might make the whole process at least incrementally less hellish.
- xkqd 3y ago> On balance, this might even be a win for everyone involved Well, other than the millions of jobs at stake here. But I’m sure they can just learn to code or become an engineer
- 0xcde4c3db 3y agoI don't intend at all to suggest that the loss of call center jobs is good per se, but rather that the job they're tasked with is a net harm to just about everyone downhill of the owners and C-suite. For what it's worth, I spent a few years riding a bus route that probably would have been cut if it didn't serve these folks, and I've spent almost as many years believing that they deserve better (even though two or three of them had a little bit of fun annoying the nerdy white guy working his way through the Zenithia Trilogy on his 3DS).