4 ms·
When buying in the EU (at least where I'm from) the contract is between the consumer and the seller. So if something is wrong the seller can't shift blame to th
by aequitas 3y ago
When buying in the EU (at least where I'm from) the contract is between the consumer and the seller. So if something is wrong the seller can't shift blame to the manufacturer and have me have to deal with them. How they handle the issue with the manufacturer is their problem. If they can't offer a repair or replacement they need to refund. Manufacturers can offer additional warranty on top of the legally required warranty the seller has to offer which will fall outside of the sellers responsibility.
- Macha 3y agoCompanies do sometimes make it difficult in a way I hope more of them get slapped one. The largest electronics retailer in my country will have their front line staff try their hardest to deflect you to the manufacturer warranty, their online return form will make you enter a manufacturer ticket number as a mandatory field, so to actually get that honoured, your best bet is usually to go in store and escalate to a manager. Normally I try to support stores over Amazon in a "use it or lose it" sense but that particular retailer is the exception.